Call Center Agent Resume Examples

Right from the start, you can see the emphasis on communications skills. Notice in the summary the very first words are "customer-oriented call center agent", immediately giving readers the right impression from the start. Communication skills receive further focus in the skills section and the work experience section. For all the positions listed, the resume notes how the jobseeker consistently handled customer inquiries with success.

Yes! Our call center agent resume sample goes far beyond listing the most obvious aspect of the job. Notice that there are plenty of industry-specific tasks peppered throughout each of the three positions. Documenting tasks in several different computer programs, using problem-solving abilities to determine which issues to escalate, and attending team meetings are all common tasks that you should be familiar with if entering this industry.

While many writers often struggle with adding personal accomplishments into their resume, you can see that this is an easier task than you might imagine. Including achievements such as the number of calls you handled, the awards you won, or the special tasks assigned to you because of your abilities is crucial for an impressive resume. This is seamlessly integrated in the PDF sample. Notice that there is at least one accomplishment included for each position – the candidate ranks as one of the department's top professionals, went above and beyond by offering suggestions to a supervisor and received a "Best Customer Service Representative" award.

Absolutely! You should never turn in a resume that isn't easy to read. Notice how the sample frequently uses bullet points. This keeps your language precise and prevents you from bogging down the document with irrelevant details. In the summary section, the jobseeker eschews complete sentences in favor of a more effective format. Furthermore, all the bullet points in the work experience section begin with a strong action verb. Hiring managers reading clearly don't have to wonder what the jobseeker was doing prior to applying — the resume presents all the information they need in a professional yet understandable layout.

There are many subtle ways this sample "shows" rather than "tells" that the candidate loves his job. The mention of winning performance awards in the work experience section lets the reader know that the applicant doesn't procrastinate.