Friendly and solutions-oriented tech support professional who can handle heavy call and communication loads. Solid ability to simplify complex software concepts to both beginner and expert end users. Experience with writing knowledge-base content.
This resume does an excellent job of blending both hard technical skills and soft skills. Technical support professionals have to answer multiple questions a day in various communication formats in a positive and forward-thinking manner. Another important skill is working with other professionals to solve end users’ complaints and document any errors. In addition, it is also important to pick up new technical skills quickly as the software adapts to new market demands, and this resume shows an ability to adapt to systems at new positions.
Showing empathy to end users is one of the most important skills for tech support specialists. This sample uses metrics to show successes accomplished through good communication skills. For example, the most recent position shows the candidate had a very high satisfaction rating from customers during a quarter. Another way this candidate shows empathy is by implementing a new system that helps customers resolve their issues in an increasingly efficient manner.
What this resume does is show a mix of skills and forward progression in the technology field. Organizations want to hire candidates who not only complete the tasks in the job description, but also add value to the overall business goals. Also, the candidate contributes technical documentation and writing to end users and developers. The data in the bullet points show how this candidate’s ability to simplify complex concepts in writing helps reduce call volume.
Yes. What this tech support resume sample does is show the candidate’s career progression from answering basic customer questions to handling more complicated database queries. In addition, the jobseeker now trains new support professionals to use the software and ticketing system. Departments usually ask people to provide training if they master the skills of the position and fit in well with the existing team.
Yes. The professional summary at the top of the resume quickly connects the employer to the solutions the candidate can contribute. The skills and qualifications outline the technology platforms and soft skills necessary for the position. Then, the work experience and education sections show the training and hands-on exposure the candidate received during her career.