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Customer Service Resume Samples

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Your resume is your potential future employer’s first impression of you, so it’s got to count. In fact, hiring managers will spend only six seconds looking at your resume to decide if they want to continue reading or not, so it has to be top notch. The stronger your resume, the more job interviews you’ll land. Building that kind of resume can be difficult, which is why we’ve provided these customer service resume samples. They provide great examples of the skills and achievements you should include in your own resume. If the samples aren’t enough help, we also have a resume maker that can help you fine-tune each part of the document.

Customer Service Resume

1. Call Center Agent Resume Sample

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WORK EXPERIENCE

Call Center Agent
ICN, Inc.

Ogden, UT
June 2016 – present

  • Confer with customers over the phone regarding account details, billing, and questions or concerns
  • Sold 10 new products or services to existing customers per month
  • Ensure that changes made to customer accounts are proper and efficient
  • Resolve customer complaints by explaining services, exchanging or accepting returns of unwanted services or merchandise, and clear communication
  • Find solutions to customers’ problems by listening intently and researching causes

2. Call Center Customer Service Representative Resume Sample

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WORK EXPERIENCE

Call Center Customer Service Representative
Telemarket Inc.

San Clemente, CA
May 2016 – Present

  • Keep detailed records of all calls, customer complaints, comments, transactions, and actions taken or changes made
  • Received a 92% satisfaction rating from customer surveys in one month
  • Create tickets regarding customer issues such as product malfunction
  • Refer unresolved customer issues to specialized departments for more qualified assistance
  • Recommend product and service upgrades when opportunities arise

3. Cashier Resume Sample

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WORK EXPERIENCE

Cashier
Gunther’s Grocery

Milwaukee, WI
August 2015 – Present

  • Monitor check stand regularly to ensure it has adequate cash and change
  • Assist in building maintenance, sanitation, and loss prevention
  • Completed 120 customer checkouts per day
  • Process return and exchange of merchandise in a timely manner
  • Answer customer questions, provide directions and assistance through store
  • Sort, count, and wrap all currency and coins, and conduct accounting procedures at the end of each shift

4. Field Customer Representative Resume Sample

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WORK EXPERIENCE

Field Customer Representative
Outdoorsman, Inc.

Wheeling, WV
January 2016 – Present

  • Perform troubleshooting procedures on devices in customers’ homes and businesses and communicate solutions
  • Repair, maintain, and replace customer devices as necessary
  • Received a 90% customer satisfaction rating per month
  • Provide technical support for company equipment at multiple sites by servicing, delivering and/or installing products
  • Provide customers with detailed assessments of equipment condition, solutions, and processes used to resolve issues

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